CODE OF CONDUCT
Our Code of Conduct sets out the behaviours that we expect from all persons within the Brockville General Hospital. Our Code of Conduct applies to any individual (patient, client, visitor, staff, physician, peer, volunteer or student) who gives or receives service in this organization. Our Code of Conduct sets the parameters by which we treat each other as well as those we serve.

1. We will maintain confidentiality.

2. We will be mindful of what is said, where it is said, and the impact on others.

3. We will treat everyone in a professional manner that demonstrates respect, dignity, caring and compassion for each individual.

This includes but is not limited to:
• arriving promptly and ready to contribute
• being pleasant and courteous
• acknowledging the individual’s presence upon their arrival
• wearing name tags that have not been disfigured or changed in manner

4. We will communicate with everyone in a clear, timely, truthful manner and demonstrate attentiveness through eye contact, choosing the appropriate environment, responding, and using a calm and helpful tone.

5. We will identify ourselves by name and department when greeting individuals and/or answering the telephone.

6. We will offer assistance to anyone within the building or on the hospital grounds who appears distressed or in need of help.

7. We will treat all individuals with integrity and respect, honouring their uniqueness and value. We will not tolerate discrimination in any form.

8. We will address everyone by their preferred name.

9. If we do not have the resource to address an individual’s concern or need, we will attempt to connect them to an individual or department who can meet their need.