Billing and Accommodation
Please visit the hospital’s Patient Registration office to discuss accommodation. People living in Ontario with valid health cards are covered by the Ontario Health Insurance Plan (OHIP) which includes admission to a ward (four beds) for inpatient care.

You may want to upgrade your room to a semi-private or a private. Please check your insurance coverage prior to coming to the hospital. OHIP does not cover extra costs such as upgraded rooms, telephone or television. Your insurance company may cover part of the cost of upgraded accommodation. If not covered by insurance, the patient is responsible for those costs. The Business Office will bill your insurance company for preferred accommodation; all other charges will be billed directly to you.

Our Admitting staff will discuss charges with you. Arrangement for payment may be made in confidence directly with our Business Office or with a member from our Business Office staff at your bedside.

Business Office Hours
8:00 a.m. - 4:00 p.m., Monday to Friday.

After hours and on weekends
Bills may be paid at the switchboard at Charles Street Site.Bills may be paid by cash, personal cheque, Visa, MasterCard or Interac/Debit.

Items not covered by OHIP:
• Ambulance Services
• Aerochambers
• Liquid Nitrogen
• Canes
• Pregnancy Tests (non emergent)
• Cast Shoes
• Shoulder Immobilizers
• Cervical Collar
• Splints
• Crutches
• Tensor Bandages
• Dressings
• Uninsured Surgical Procedures
• Uninsured Emergency Visits
• Fiberglass Casts

Fire Safety
Should the fire alarm sound remain calm, your nurse will keep you informed and assist you as needed during the fire event. The hospital carries out regular fire drills and your nurse is fully trained to deal with emergency situations.

Going Home
On your day of discharge, please arrange for your transportation home by 11:00 a.m. If you are unable to make such arrangements, you may be asked to wait in the lounge or sunroom in order that staff can prepare the room for the next patient.

Discharge Planning
The Discharge Planner works with other members of the health care team to guide the patient and family in determining whether the patient can return home safely. She will assist in making plans for additional home support, assist with placement planning when returning home is not an option. Discharge options include convalescent care, retirement homes, long-term care facility (nursing home) and complex continuing care (chronic care). The Discharge Planner coordinates the transfer of Alternative Level of Care (ALC) patients to Garden Street Site who are waiting placement into a long-term care facility (nursing home).

The Discharge Planning office is located on 2nd floor at the Charles Street Site. The office extension is 1168.

Leave from the Hospital
With the approval of the health care team, a pass may be granted for up to a maximum of 72 hours leave. The appropriate notice is required in order for the necessary arrangements to be made. This includes making arrangements for any medications you may need.